CREDIT CANCELLATION POLICIES

If you wish to cancel the credit you requested with Cariño Santo, you must take the following into account:

• Your order must not have been shipped to the destination address yet.
• If the first installment has already been paid, the cancellation of the credit will not be effective.
• Please note that once you have requested an exchange of a withdrawn product for credit, we will proceed to increase the credit balance and will not result in cancellation of the credit or refund of money.
• Please note that if your order includes more than one item, in order to cancel the credit you must return them, which must be in perfect condition and with their respective labels, otherwise, only a credit will be granted, since the cancellation can only be made for the entire purchase.
• The customer must be governed by the exchange and return policy stipulated by CARIÑO SANTO SAS To learn more about our policies, go to https://carinosanto.com/politica-de-cambios/